If you, as the customer, should choose to cap the service to a certain amount of hours, please know that there is a chance certain areas may not be fully completed. Therefore we cannot guarantee full satisfaction. A partial store credit can be issued if a re-cleaning is not scheduled.  or construction and move-in/move-out cleanings, our guarantee is not valid if other work crews or contractors are on-site and have not completed their work. For best results, My Atlanta Maid should be called in after all other work is
completed. By doing business with My Atlanta Maid, you agree to and accept My Atlanta Maid policies related to prices, terms, procedures for cancellation and rescheduling as well as the terms and conditions of My Atlanta Maid' Satisfaction Guarantee.

Scheduling an Appointment - Credit Card Required

My Atlanta Maid requires a valid credit card for all new customers at the time you place your order or schedule an appointment. On the day of the scheduled service we will charge the minimum rate for your service on the credit card provided before we service you. If the credit card is declined, My Atlanta Maid will attempt to contact you to verify the credit card information provided.

Once the minimum has been charged with a valid credit card, My Atlanta Maid will send it's crew to perform the services requested. If the services exceed the minimum, you may pay the balance with the credit card on file or by check/cash. Please understand that we have to take  these measures to ensure that we will collect payment for services provided. There are scams that target companies just as there are for people.

Thank you for understanding.

Pricing
We provide quotes based on the information provided, we reserve the right to adjust charges in accordance with services actually
provided. Prices subject to change without notice. Please feel free to review our policy.

Payment/Billing
You may choose to pay your invoice with cash, check or credit card. If you would like your services charged to your credit card,
simply notify our representative. Payments are due upon completion of services. All customers understand that any unpaid or outstanding invoices, or any returned checks may be charged to the credit card on file.

Damaged/ Broken Items
We ask that you put away any fragile items and other valuables. For example, we recommend you personally clean such items as
wedding glasses, china, gift items, etc. We do our very best to not break or damage our customers' belongings, but accidents do
happen. In the event that our staff should break or damage an item, please notify our office within 24 hours. My Atlanta Maid is not responsible for damage due to faulty and/or improper use or installation of any item. All surfaces (i.e., marble, granite) are assumed sealed and ready to be cleaned without causing them harm.

Pets/Dogs
All dogs small, medium and large must be confined, locked away or removed from the premises before our employees can begin
work. Due to insurance and liability reasons, we reserve the right to refuse to perform any work until the location is dog free. If your
dog was to bite or injure an employee of My Atlanta Maid, or any other company, the owner of the dog will be held personally responsible for any necessary medical treatment.

Travel Time/ Late
We will try our very best to be there at our scheduled time, but please allow a 30- 60 minute window period. We never know what trafficor weather conditions lie ahead. Thank you for your understanding. Example: If you need service at 8am and need to leave by 8:15am, we recommend having the service scheduled between 7:15am - 7:30am.

Cancellation & Rescheduling Policy
We reserve the right to charge for appointments canceled, broken and/or rescheduled without 48-24 hours advance notice.
Appointments must be cancelled at least 24 hours in advance to avoid a non-refundable cancellation fee of $30.00.

Appointments cancelled 48-24 in advance will be charged a $15 cancellation fee. If the appointment is going to be rescheduled, a 24 hour notice is required or a non-refundable $25 rescheduling fee will be charged to your account. If you reschedule your appointment 48-24 hours in advance you will be charged a $15 fee.

If we appear at the scheduled time, and no one answers the door and/or our phone calls, we will charge a $55.00 fee. If we arrive at the scheduled time and at the last minute you reschedule for a different day and/or time, a $35.00 fee will be charged.